Refund policy

30-Day Return and Refund Policy

At The Travel Shop, we aim to ensure customer satisfaction with every purchase. This return and refund policy applies to all eligible products purchased from our website and complies with applicable laws and Google Merchant Center guidelines.

Return Window

You may return eligible items within 30 days from the date of delivery. The return period begins when the item is delivered to you or a designated recipient.

Eligibility for Returns

To be eligible for a return:

• The item must be unused, in its original condition, and with all original packaging, tags, and accessories intact.
• Proof of purchase (such as an order confirmation or receipt) must be provided.
• Items must not be damaged due to misuse or negligence.

Non-eligible items include:

• Personalized or custom-made products.
  
• Digital downloads or gift cards.
  

How to Initiate a Return

1. Contact our customer support team at support@thetravelshop.com.au or 0280602149 within the 30-day window to request a return authorization.
2. Provide your order number, the reason for the return, and any supporting details (e.g., photos if the item is defective).
3. Once approved, we will provide return instructions, including a shipping label if applicable.
4. Pack the item securely in its original packaging and ship it back to the address provided.

Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped) or a defective product.
• If the return is approved for our error or defect, we will reimburse reasonable return shipping fees upon receipt of proof.

Refunds and Exchanges

• We offer exchanges for eligible items within the 30-day window, subject to product availability. To request an exchange, contact our customer support with details of the desired replacement item. Once the original item is received and inspected, we will process the exchange.
• Refunds will be issued to the original payment method once we receive and inspect the returned item, typically within 7-10 business days.
• Refunds include the original purchase price and any applicable taxes, excluding shipping fees (unless the return qualifies for reimbursement).

Defective or Damaged Items

If an item arrives damaged or defective, please contact us within 7 days of delivery with photos and details. We will arrange for a replacement or full refund, including shipping costs, at no additional charge.

Policy Availability

This policy is available in English and applies to customers in Australia. For questions, contact us at support@thetravelshop.com.au or 0280602149. We reserve the right to update this policy; changes will be posted on our website.